Your records are yours.

01Who we are

ZINAKA Books is an app for keeping the books of small businesses and households, made by ZINAKA in Zimbabwe ("we", "us"). We are responsible for the information described here. Questions about privacy go to info@zinaka.co.zw.

02What we keep

If you use the app without an account, everything you enter stays on your phone. We don't receive it.

If you create an account, we keep:

• Your account: your email address, the name you give, and how you sign in (email and password, or Google). If you sign in with Google, Google tells us your name and email address.
• Your records: what you enter in your ledgers, such as sales, purchases, expenses, stock, payments, and the names of customers, suppliers, workers, tenants or children you choose to enter, plus any receipt photos you attach.
• Your settings: such as your business's country, currency, receipt details and logo.
• Shop devices: if you pair a phone as a shop till, its name and the names of the people you let use it.
• Payments for Pro: the plan, amount, reference and date. If you send it to our EcoCash number, the confirmation code you type. If you pay with the EcoCash prompt, the phone number the prompt goes to, which Paynow uses to take the payment.
• What we count: how many businesses use ZINAKA Books, what kinds, how active they are, and on which plan. Never what's in their books.

03Why we keep it

• To run the app: keeping your records safe online and in step on your devices.
• To sign you in and send the emails that go with it (confirming your email, resetting a password).
• To take payments for Pro and turn it on.
• To answer you when you contact us.
• To understand, in total, how the app is used, so we can improve it.

We use your information only for these things, and only because you use the app or ask us to.

04Who can see it

• You, and the devices you sign in on or pair as a shop till.
• A ZINAKA analyst, only if you choose. You can let an analyst look at your records to help you, for as long as you allow. You can stop it at any time in Settings, and every look is recorded.
• The services that run the app for us (section 6), only to do that job.
• The law: if we're required to by a court or a lawful request, and only what's required.

We never sell your records or share them for anyone's marketing.

05Your choices

In Settings › Privacy you choose, and can change your mind at any time:

• Combined figures (off unless you say yes). Groups working to improve life in communities like yours, such as researchers, banks and farming programmes, buy figures we add up from many businesses. Yours are part of that only if you say yes, mixed in with at least 10 other businesses: never you on your own, and never your name, phone, customers or single entries.
• Help with proof of income (off unless you say yes). If you say yes and later ask us, for example for a loan, we put together a summary of your income for you. Nothing is put together unless you ask.
• Working with a ZINAKA analyst, as in section 4.

06Services we use

These companies run parts of the app for us and may hold your information to do it:

Some of these are outside Zimbabwe, so your information may be stored or handled in other countries. We choose services that protect it properly.

07Keeping and deleting

• We keep your records for as long as you have an account.
• An entry you delete is kept for 30 days (so you can bring it back from Recently deleted), then removed for good.
• A ledger you delete for good is kept for 60 days, then removed with everything in it. A ledger you put away is kept until you bring it back or delete it.
• Delete my account (Settings › Your account) removes your account, your records and your photos from our servers. Encrypted backup copies are only used to recover from a fault, and are removed as they expire, within 12 months.
• Payment records are kept as long as the law requires us to keep them.

08Keeping it safe

Your information travels encrypted between your phone and our servers. Each account can only reach its own records; a paired shop till can only reach the ledgers you give it. You can lock the app on your phone. Our backups are encrypted, and the key is kept offline. No system is perfectly safe, but we work to protect your information and will tell you if something goes wrong that affects it.

09Your rights

You can ask to see the information we hold about you, have it corrected, download it, or have it deleted. Most of this you can do yourself in the app: change your details in Settings › Your account, download your records with Export, and delete your account. For anything else, write to info@zinaka.co.zw. You can also complain to the data protection authority in your country (in Zimbabwe, POTRAZ).

10Children

ZINAKA Books is for adults running a business or a household. A daycare using it may enter the names of the children it cares for and their families' payments; the daycare is responsible for having their parents' permission. We don't knowingly let children use the app themselves.

11Changes and contact

If we change this policy, we'll update the date at the top, and tell you in the app if the change matters. Questions or requests: info@zinaka.co.zw.